Return and refund policy

Cancellation Policy: The customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

 

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final. Mallcom reserves the right to accept the cancellation of any order. Mallcom also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Return Policy / Refunds: All sales are final, and no refund will be issued. However, in case of a genuine size replacement or exchange, we will try to accommodate wherever possible. The customer will be required to send the product to us at their own cost for exchange. The product must be unused and in its original condition, subject to quality check.

If the customer wishes to return the product, the product must be sent to us at the customer's own cost. Once the product is received and successfully passes our quality check, Mallcom will issue a coupon equivalent to the value of the returned product, along with the delivery charges borne by the customer for sending the product to us. No cash or direct refund will be provided. The customer should use this coupon amount within 1 year of the coupon recieving date.

Free replacement will be provided within 7-15 days if the product is delivered in defective/damaged condition or different from the ordered item, subject to quality check. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product for replacement.

For cancellations, please WhatsApp us on 9147363317 with your order ID mentioning "CANCEL" or email us at support@mallcom.in with the subject line "CANCEL" along with your order ID.

If you have any questions concerning our return policy, please contact us at support@mallcom.in or call us at 9147363317.